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Insurance Web Dashboard UX UI

Certificate Portal — A calmer way to verify credentials

A portal built to help learners return to their certificates at any time through a cleaner and more trustworthy interface.

Trust signals ↑ Verification friction ↓
Client Educational Brand
Year 2026
Role Product Designer — UX & UI
Deliverables Portal UX, Credential UI, Design Direction
Certificate Portal — A calmer way to verify credentials
Overview

This project focused on making certificates feel official, elegant, and easy to revisit instead of buried inside scattered systems.

The Problem

Most credential experiences feel generic, system-heavy, and not emotionally aligned with the value of the achievement itself.

The Fix
  • Reduced dashboard noise and focused on core verification actions.
  • Introduced more premium visual spacing and trust-oriented hierarchy.
  • Designed a cleaner certificate retrieval and browsing experience.
The Solution

A restrained visual system with stronger emphasis on legitimacy, readability, and fast access to records.

Outcomes
  • A more official and polished credentials experience.
  • Clearer user confidence during verification and certificate lookup.
HEURISTIC EVALUATION

Applied usability heuristics to reduce ambiguity and increase trust.

The review looked closely at trust signals, clarity of actions, and how users understand certificate states and verification flow.

Visibility of system status

Finding

Verification state was not clear enough in the old flow.

Fix

Added stronger status hierarchy and clearer result states.

Error prevention

Finding

Users could lose context when moving between records.

Fix

Improved record grouping and destination clarity.

Recognition rather than recall

Finding

Important credential details required extra effort to recall.

Fix

Surfaced key metadata earlier in the experience.

Aesthetic and minimalist design

Finding

Generic styling weakened the perceived quality of the portal.

Fix

Used a more premium, calm, and trust-oriented visual system.

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